Privacy & Cookie Policy

Website :

Property of :

Owned and managed by NV TC&T, company under Belgian law, headquartered at B-2600 Berchem, Roderveldlaan 3 , Belgium, and registered with the Belgian Legal Entities Register under number 0876.573.063 , hereafter referred to as “TC&T”.


1. General Policy:

TC&T   performs any processing of personal data in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data. 

TC&T   is the Processing Controller of the personal data that you (data subject) provide to us via email to, entered in the contact form on the website, and/or entered when ordering our services/products. We collect the following types of data from you: 

-       Company name/surname and first name;

-       Place of residence;

-       Email address;    

-       IP-address;  

-       Telephone/mobile phone number;

-       VAT number;

Other personal data that you would provide to us yourself via email/attachments;

2.  Purpose of the processing:

All personal data is only used for the execution of our services and enables us to get in touch with you at your request. Your e-mail address may also be used for direct marketing purposes, f.e. to send you regular newsletters. You have the right to unsubscribe from this mailing list at any time by using the appropriate link in each newsletter.

We need your personal data to provide you with the following services:

            -          Professional contact via telephone, email, etc.

            -          Management of customer files

            -          Provision of services (answers to your questions) and to be able to correctly execute the agreement to be concluded

            -          Marketing activities: digital newsletter, sending printed matter and invitations

            -          Optimalisation and personalisation of the website

3.  Transfer of personal data:

In the event that TC&T reorganises, transfers, ceases to carry out its business activities, in whole or in part, or goes into liquidation, your data may be transferred to new entities or third parties through which TC&T's business activities are carried out, in whole or in part.

TC&T will use reasonable endeavours to give you prior notice of any disclosure of your data by TC&T to such third party but you acknowledge that this may not be technically or commercially feasible in all circumstances.

TC&T will not sell, rent, distribute or otherwise make your Personal Data commercially available to any third party except as described above or unless with your prior consent.

In rare instances TC&T may be required to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations.


4. Retention time:

We will retain and process the personal data for the period necessary for the purposes of the processing and for the contractual relationship between TC&T and you.

Specifically intended period: 3 years after the last communication.


5. What are your rights?

Your rights as a data subject are:

5.1       Right of access and inspection:

You have the right to know at any time, free of charge, your personal data as well as the use we make of your personal data.

5.2       Right of rectification, deletion and restriction:

You are free to communicate or not Your personal data to TC&T. In addition, you are always entitled to request us to correct, supplement or delete your personal data. You acknowledge that upon refusal to communicate or request the deletion of personal data, certain services and products may not be available.

You may also request to limit the processing of your Personal Data.

5.3       Right of objection:

You also have a right to object to the processing of your Personal Data for serious and legitimate reasons.

In addition, you always have the right to oppose the use of Personal Data for direct marketing purposes; in such case you do not need to provide any reasons.

5.4       Right of free data transfer:

You have the right to obtain and/or transfer your Personal Data processed by us in structured, common and machine-readable form to other responsible parties.

5.5.      Right of withdrawal of consent:

To the extent that the processing is based on your prior consent, you have the right to withdraw such consent.

5.6.      Exercise of your rights:

You may exercise your rights by contacting us for that purpose, either by e-mail to  or by post to B-2600 Berchem, Roderveldlaan 3, Belgium or by using the "Contact us" section on the Platform, enclosing a copy of your identity card.

5.7.      Automatic decisions and profiling:

The processing of your Personal Data does not include profiling and you will not be subject to automated decisions by us either.


6. Security and confidentiality

We have developed technically and organisationally appropriate security measures in order to avoid the destruction, loss, falsification, modification, unauthorised access or accidental communication to third parties of personal data collected, as well as any other unauthorised processing of this data.

In no event can TC&T be held liable for any direct or indirect damage resulting from a wrongful or unlawful use of the personal data by a third party.

You must at all times comply with the security regulations, including by preventing any unauthorised access to your login and code. You are thus solely responsible for the use made from the Platform, of your computer, IP address and of your identification data, as well as for their confidentiality.


7. Access by third parties

In order to process your personal data, we grant access to your personal data to our employees.

We guarantee an equivalent level of protection by providing contractual obligations to these employees and appointees, which are similar to this Privacy Policy.


8. Cookies

8.1.      What are cookies?

A "cookie" is a small file sent by the Company's server and stored on the hard drive of your computer. The information stored in these cookies can only be read by us and only for the duration of the visit to the Website.

8.2.      Why do we use cookies?

Our Platform uses cookies and similar technologies to distinguish your usage preferences from those of other users of our Platform. This helps us to provide you with a better user experience when you visit our Platform and also allows us to optimise our Platform.

Due to recent legislative changes, all Websites targeting certain parts of the European Union are required to obtain your consent for the use or storage of cookies and similar technologies on your computers or mobile devices. This cookie policy provides you with clear and comprehensive information about the cookies we use and their purpose.

8.3.      Types of cookies:

Although there are different types of cookies, distinguished by their functionality, origin or retention period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other hand.

The Platform only uses the following cookies:


Functional cookies





session_id (Odoo)


fileToken (Odoo


cfduid (CloudFlare)


Session & Security

Authenticate users, protect user data and allow the website to deliver the services users expects, such as maintaining the content of their cart, or allowing file uploads.

The website will not work properly if you reject or discard those cookies.



frontend_lang (Odoo)

odoo_no_push (Odoo)

tz (Odoo)


Remember information about the preferred look or behavior of the website, such as your preferred language, region and timezone. Your experience may be degraded if you discard those cookies, but the website will still work.

1 year


im_livechat_history (Odoo)
im_livechat_previous_operator_pid (Odoo)
utm_campaign (Odoo)
utm_source (Odoo)
utm_medium (Odoo)
fs_uid (FullStory)

Interaction History

Users to collect information about your interactions with the website, the pages you've seen, and any specific marketing campaign that brought you to the website. We may not be able to provide the best service to you if you reject those cookies, but the website will work.

3 years


Non-functional cookies





_ga (Google)
_gat (Google)
_gid (Google)
_gac_* (Google)



Understand how visitors engage with our website, via Google Analytics. Learn more about  Analytics cookies and privacy information.

The website will still work if you reject or discard those cookies.

2 years


__gads (Google)
__gac (Google)
_fbp (Facebook)


Advertising & Marketing

Used to make advertising more engaging to users and more valuable to publishers and advertisers, such as providing more relevant ads when you visit other websites that display ads or to improve reporting on ad campaign performance.

Note that some third-party services may install additional cookies on your browser in order identify you.

You may opt out of a third-party's use of cookies by visiting the 
 Network Advertising Initiative opt-out page . The website will still work if you reject or discard those cookies.

13 months


With regard to cookies placed by third parties (f.e. Google Analytics), we refer you to the statements these parties provide on their respective websites. Please note that we do not exert any influence on the content of those statements, nor on the content of the cookies of these third parties: Google Analytics cookies.

8.4.      Your consent:

Upon your first visit to our Platform, you will be asked to accept our different types of cookies. You can allow or refuse cookies category by category. You can at any time change the cookie settings for our Platform via the hyperlink at the bottom of our website and thus withdraw your consent.

You can refuse the installation of these cookies by choosing "Refuse cookies" in the pop-up window provided for this purpose when you use the Platform for the first time.

You can also refuse or block cookies by changing the configuration parameters of your navigation system. Disabling cookies may mean that You are unable to use certain functionalities on the Platform.


9. Questions or remarks?

If you have a complaint about how we have handled your personal data, please contact us via  or in writing to TC&T, B-2600 Berchem, Roderveldlaan 3, Belgium.

If you still believe that your personal data has not been handled correctly, please contact the Privacy Commission - Drukpersstraat 35, 1000 Brussels, T: 0032 2 274 48 00 or