One place for all your frequently asked questions

One place for all your FAQ's

Angola

Loading Certificate is the name used in Angola for an Electronical Cargo Tracking Note.

The DU document or Documento Unico (Provisorio) is a required document for shipments to Angola. The DU/DUP number(s) must be listed on the Loading Certificate.

The ARCCLA file contains all the important information of the shipment and should be filled in correctly by the company/client requesting the ECTN. It can be uploaded in PDF or Excel format. The ARCCLA document is a mandatory document requested by authorities for validation of the Loading Certificate.

The ARCCLA file template can be found via this link

Mindcom or Ministro da Industria e Comercia is the Angolan Ministry of Industry and Commerce. 

This is the party in charge of DU(P) documents.

20240100000005000 - This number can only be used when the goods have a value of less than 5000USD.

R&C Desk provides loading certificates for the ports of following countries:

  • Belgium
  • Netherlands
  • Luxembourg
  • France
  • Italy

Yes, a correction after validation of a loading certificate is possible if the requirements are met.
You can request a correction after validation via your order.

For this you will have to contact MINDCOM and request a correction/correction after validation.

None, these are different names for the same certificate.

Gabon

The Bordereau d'Identification Électronique de Traçabilité des Cargaisons (BIETC)  is a document required for all shipments to Gabon. It's the same as an ECTN document.

The pre-validation must be done before shipping. The final validation is set by the authorities depending on the zone of loading:


Zone Europe: 10 days after the ship's departure date 

Zone ROW: 15 days after the departure date of the ship

It's not possible to validate the BIETC after this date has passed. The remaining steps will need to be finalised at destination.

For Gabon, it's not possible to reopen a BIETC after validation to make correction. Any changes need to be handled at destination.

Yes, the BIETC number is required to be listed on BL.

As of February 05, 2014, vehicles older than ten (10) years are no longer allowed on the territory of Gabon. The ban applies to vehicles in categories B, C, D, E and F.  

The original bill of lading (OBL) indicating the BIETC number is required to apply for the final validation of a BIETC.  

General

None, these are different names for the same document, depending on the country.

EXA or export declaration is a (European) declaration of export of goods and a required document to obtain an ECTN for various destinations.

The electronic cargo tracking certificate (ECTN) is a required document for all goods headed to various countries. This certificate ensures that your goods can be unloaded at the port of destination.

R&C Desk provides ECTNs for the following destination countries : 

  • Angola
  • Benin
  • Burkina Faso
  • Burundi
  • Cameroun
  • Chad
  • Democratic Republic of Congo (DRC)
  • Republic of Congo
  • Djibouti
  • Gabon
  • Guinea (Conarky)
  • Guinea (Bissau)
  • Ivory Coast
  • Senegal
  • Somalia
  • South Sudan
  • Togo
  • Equatorial Guinea
  • Central African Republic
  • Niger

Goods will be stopped and fines may be issued for this in the country of destination.

This is a mandatory document for the creation and validation of an ECTN, FERI, LC, BESC, waiver or BIETC document. Each BL must be covered by a (seperate) ECTN, FERI, LC, BESC, waiver or BIETC. 

This is the abbreviation used for Shipper Owned Container.

This is the notation for weight/volume and can also be read as tons/cubic meters. To create your order, you will need to indicate the highest of these two values.

No, only 1 certificate may be created per BL, unless otherwise specified by the authorities.

This depends from country to country but the standard required documents are:

  • BL
  • Commercial invoice
  • Freight invoice
  • EXA

You can create your order selecting the highest value. Then you can indicate the correct value in the communication. After verification with the BL, you'll receive the updated order confirmation.

Finance

Your order confirmation is also your proforma invoice and the document that serves as base for the payment. This is done to speed up the process and have the option of correction/changing your order. You can find all your orders via 'my portal".

The final invoice will be issued by the system once your payment has been received. You can find all your invoices via the portal.

R&C Desk is a tradename and department of the company TC&T.

The advance is a faster way to pay. Under normal circumstances, you would make an order, wait until you get the quote and then transfer the correct amount. Then we have to wait until we get the payment from the bank to proceed with the draft. Because of the advance, we skip the wire transfer step by already depositing a certain amount into your account. This allows us to start processing the draft much faster.

You can check the remaining credit on your account in the overview of your portal.

If your order was not yet processed, cancellation is free. If the order is in a further status and needs to be cancelled, only cargo fees will be reimbursed.

1. Payment information:
​Name: R&C Desk
​IBAN : BE71-7360 6956-8969
​BIC: KREDBEBB
​Reference number: 

2. Bank information:
​Name bank: KBC Bank
​Bank address: KBC BANK SCHILDE – Turnhoutsebaan 184 – 2970 Schilde - België

  1. Send an e-mail to request@rcdesk.be with your order number or invoice number in the subject.
  2. On you personal portal, go to your order which you want to refund and ask it in the chatter box.

My account

You can create an account by using the "New user" button in the header and footer of the website.

This link will take you directly to our login page: https://www.rcdesk.be/web/login

Alternatively, use the button "Login" in the header or footer.

Once you are logged into your account, you will find it under 'my account'. 

Please send us an email via request@rcdesk.be with the following information:

  • Company name
  • Name linked to the email

The platform admin will contact you with further details.

Once you are logged in, go to 'my account' and you will find your information on the right. There you will also find the link to change your password. If you forgot your password, go to the next question.

My order

This link will take you directly to our service page, here you can indicate the country for which an ECTN, FERI, LC, BESC, waiver or BIETC is required: https://www.rcdesk.be/countries.

Click on the country for which you need an ECTN, FERI, LC, BESC, waiver or BIETC select the zone of your loading port and follow the steps.

No, this is not possible. An order can only be created if you are registered or logged in.

Click on the button "correction" on the page of your order. The status of your order will change and the team will make the correction. Please verify in the communication box which changes need to be made.

You can give approval by using the button "Approval". This can be found at the top of your order. The status of your order will change and the validation process has now started.

If your ECTN, FERI, LC, BESC, waiver or BIETC is no longer needed, you can request a cancellation. It depends on the status of your order if this can be done. Our team will guide you through this process. For ECTN, FERI, LC, BESC, waiver or BIETC in who are in process, cancellation fees may apply.

These buttons can be used to advance your order. If you wish to request a correction on the draft, you can click "correction" and a request will be forwarded to us. The same goes for approval. Is your draft correct? Then you can use this button to request approval and to receive the final version of your ECTN, FERI, LC, BESC, waiver or BIETC. If you no longer need the draft, you can click on cancel. The cancellation process is then started.

The attachments you uploaded to an order can always be consulted by going to your order and clicking on "documents". They will appear with the most recent documents first.

In most countries, it's mandatory. It's necesaary to check with the shipping company if you have any doubts.

We ask that you forward the final BL each time before validating your ECTN, FERI, LC, BESC, waiver or BIETC.

Go to your order on your account. There you can download your final ECTN, FERI, LC, BESC, waiver or BIETC.

What are you waiting for?

Let us make sure that you have the correct Electronical Cargo Tracking Note for you shipment!

What are you waiting for?

Let us make sure that you have the correct Electronical Cargo Tracking Note for you shipment!