One Stop, Zero Stress: Lomé

Container Terminal Puts Clients First

Lomé continues to stand out as one of West Africa’s leading container hubs, and the Port of Lomé has taken another step to strengthen the client experience. For shipping companies moving cargo in, out, or through the region, that is welcome news.

Lomé Container Terminal (LCT) has rolled out a brand-new one-stop customer service model, designed to replace the old patchwork of contacts with something much simpler: one door, one conversation, one clear answer. Billing and appointments now live under the same roof, complaints are tracked from start to finish, and a dedicated customer service unit reports straight to senior management — meaning client feedback actually lands where it counts.

The overhaul rests on four pillars: a single point of contact, an independent service unit, sharper complaint handling, and a firm commitment to transparency — all aligned with ISO 9001 standards.

The timing couldn't be better. Port traffic climbed 17% in March 2026, and with Lomé increasingly positioned as a strategic alternative hub for global shippers navigating disruptions elsewhere, demand is only heading one way. By investing in service quality now, LCT is making sure growth doesn't come at the expense of client experience.

Shipping to Togo? Expect faster responses, traceable cases and a smoother interface at one of Africa's busiest ports — meaning every certificate we issue carries that bit more certainty all the way to the quay.